FAQ – Tastebuds
Order before 2pm (AEDT) today to get it Wednesday, 27-10-2021.
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FAQ

If you'd like to speak with a real life Tastebuddy over the phone, we're available 9 am to 5 pm Monday to Friday. Otherwise you can email, Live Chat with us on the website or slide into our DMs on Facebook and Instagram and we'll get back to you ASAP.
Phone: 1300 733 968
Email: customerservice@tastebuds.com.au

We don't have a store front, but our online store is open 24/7 and you don't have to leave the house, find a carpark or make small talk!

Email us at customerservice@tastebuds.com.au and we'll help you out.

If you would like your gift to arrive the following business day, make sure you place your order before 2pm AEST and that the address isn't down a winding path at the end of an un-named road miles from the nearest milk bar (delivery to whimsical/non-city areas can take an extra day or two – contact us if you're unsure). All delivery dates are estimates only. For more information visit our Deliveries page.

For Same Day services, delivery is limited to the Melbourne metro area with a deadline of 12pm AEST. A fee of $19.95 applies for same day deliveries.

Please note that during peak gifting periods such as Mother's Day, Christmas and Valentine's Day, once your gift has been boxed and booked in with our Courier for pick up, we are not able to intercept your parcel for changes.

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services. We would hate to make you a promise only to break it!

We recommend checking that someone be available at the business or home address of your recipient to accept the delivery, mainly so they can feel the glee of receiving a gift fresh off the truck.

If no-one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If it's 400 degrees, the address is not somewhere where a curious passer-by might swipe your goodies and there's no over enthusiastic dog, the gift will be taken back to the Courier depot or Australia Post, and a calling card left at the premises for your recipient to arrange redelivery or collection. This may incur a fee.

If your bouquet is sent to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect the gift and may also cause delay in delivery. And no one wants that, so please triple check before placing your order! Once items have been delivered our hands are tied so please make sure these corrections are given to us ASAP.

Unfortunately, we do not currently deliver overseas.

Please note that occasional damage to bouquets may unfortunately happen during transit. While we pack our gifts to aid in transport, some chocolates may fall off. These can be easily reattached to the bouquet.

If you intend to use our services regularly, which we would love, please contact our team on 1300 733 968 or email sales@tastebuds.com.au to discuss our corporate options.

Give us a call and we'll see what we can do for you. While we don't usually offer this in our service for orders under 10 units, we want to make your gift as personal as we can. We also offer several customisable add-ons and extras to go with our bouquets such as beer, wine and more chocolate. There can never be too much chocolate.

Refunds will not be given for late or early delivery as we are unable to 100% guarantee our delivery times. For more information, please visit our Refunds & Returns policy.

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