Delivery Info – Tastebuds
Order before 2pm (AEST) today to get it by Monday, 02-08-2021.
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Delivery Info

Tastebuds offers FREE shipping on all orders, nationwide using StarTrack freight carriers and private couriers in Melbourne Metro areas. Shipping information will be supplied when orders are despatched with tracking information.

When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.

Next Business Day Shipping

We offer FREE next business day deliveries when you place your order before 2.00pm AEST to most populated areas across Australia. Where the address is located in a rural area, delivery of your gift may take an extra day or two.

Same Day Delivery

This service is available to Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 12.00pm AEST.

Early and/or Late Deliveries

While we endeavour to deliver your gift on your preferred day, please note that all delivery dates are estimated. There may be times when your order may arrive early - StarTrack may have exceeded their service in this instance, and delays may also occur. These occurrences are few, and we do sincerely apologise if this happens and understand it is not an ideal transaction.

Please note that we do not offer refunds or compensation on orders that arrive within three days of the preferred delivery date selected. All other compensations are processed on a case-by-case basis.

Redirection

If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 ($9.95 for Melbourne Metro) applies. Delays of re-delivery of 24-48 hours are to be expected in these circumstances.

Undeliverable Packages

Gifts may be retruned to us if the courier is not able to deliver your order, or the order isn't retrieved from the Post Office. If your gift is returned to us we will contact you, the sender to organise alternate delivery options. Please note that redelivery costs apply. If we are unable to make contact with you, and receive no instruction from you within 10 days, your order will be cancelled, and no refund applies. 

Authority To Leave

At Tastebuds, we encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, our courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. If re-delivery is required, please note that a re-delivery fee may apply.

Delivery Queries

If you have any queries on your delivery, please contact our Customer Service team at customerservice@tastebuds.com.au or 1300 733 968. All queries need to be submitted within three weeks of your order being processed and shipped.

Please be aware that longer delivery times are to be expected in peak periods.

Christmas Deliveries

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23rd December and 2nd January will be processed on the next business day.

If you have any questions regarding Christmas Deliveries, please feel free to contact us at customerservice@tastebuds.com.au

Cancelling Orders

If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your cancellation.

If a request to cancel your order is made after your order has been despatch we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.

Please note our business hours are Monday to Friday, 9am – 5pm AEST. If your order was placed outside of business hours, please email customerservice@tastebuds.com.au and our customer service team will be in contact with you on opening on the next business day.

Amending Orders

If you would like to amend your order, please contact us within 1 hour of placing the order – please note our business hours are Monday to Friday, 9am – 5pm AEST. Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your amendment.

Please note our business hours are Monday to Friday, 9am – 5pm AEST. If your order was placed outside of business hours, please email customerservice@tastebuds.com.au and our customer service team will be in contact with you on opening on the next business day.

SOME FAQ's

How much does it cost for shipping?

Tastebuds offer FREE delivery Monday to Friday Australia wide, because we’re nice like that.

What time will my gift arrive?

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services. We would hate to make you a promise only for a delayed Courier service to break it!

What if the wrong address is supplied for delivery?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, secret handshakes where applicable. If your bouquet is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. And no one wants that, so please triple check before placing your order!

What is the cut off time for Next Day Delivery?

If you would like your gift to arrive the following day, make sure you place your order before 2PM AEST. Your order will be shipped out the same day for estimated delivery on the next business day, unless the address is down a winding path at the end of an un-named road miles from the nearest milk bar (delivery to whimsical/non-city areas can take an extra day or two – contact us if you’re unsure).

Do you offer discount rates for bulk orders?

Yes we do! Email customerservice@tastebuds.com.au to discuss your individual needs. Minimum order quantities apply.

Can I book a delivery for Same Day?

Sure can! However delivery is limited to the Inner Suburbs of Melbourne with a deadline of 12PM AEST and a fee of $19.95. Give us a call on 1300 733 968 to check.

Do you deliver on the weekends?

And on weekends, we rest. 

What if my recipient is not at home?

We recommend checking that someone be available at the business or home address of your recipient to accept the delivery, mainly so they can feel the glee of receiving a gift fresh off the truck. If no one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If it's 400 degrees, the address is not somewhere where a curious passer-by might swipe your goodies and there’s no over enthusiastic dog around, the gift may be taken back to the Courier depot and a calling card left at the premises for your recipient to arrange redelivery or pick up. This may incur a fee.

Do you deliver overseas?

Unfortunately, we do not currently deliver overseas.

 

Any other questions contact us at customerservice@tastebuds.com.au or call us at 1300 733 968. 

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