Delivering Your Order
We deliver Australia wide at a flat rate of $17.95 for Standard shipping or $19.95 for Express shipping. Choosing Express Delivery guarantees that your order will leave our warehouse the same day when placed before 4pm AEST Monday - Friday or the next business day if placed after 4pm AEST.
Same day delivery is available to selected Melbourne Metro areas only and incurs a delivery fee of $24.95. Orders for this service must be placed by 10.00am AEST Monday - Friday.
Our Weekend delivery is available for selected areas in Metro Melbourne at $24.95 when you place your order before Friday 4pm AEST.
When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.
We encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, our courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. If re-delivery is required, please note that a re-delivery fee may apply.
While we endeavour to deliver your gift on your preferred day, please note that all delivery dates are estimated. There may be times when your order may arrive early - StarTrack may have exceeded their service in this instance, and delays may also occur. These occurrences are few, and we do sincerely apologise if this happens and understand it is not an ideal transaction.
Please note that we do not offer refunds or compensation on orders that arrive within four business days of the preferred delivery date selected. All other compensations are processed on a case-by-case basis.
